Why do I attack Standard Bank

Exclude Construction Company from construction

The question that bothered us the most in the refusal to pay a claim was the fact that the insurance document excludes Standard Bank for any liability on any construction site. During the application for insurance the document application form required type of business, in this box we filled “Construction Company” in.

The bank assistant handling the application was not an insurance expert, and advised us that Standard Bank insurance will contact us to explain the insurance in detail; she also told us that Standard Bank will send us a policy document shortly. None of the above ever occurred, and we stayed under the impression that our premiums covered us as a construction company.

We had an incident on one of our sites, and only after we claimed they informed us that we are not covered for construction work. They also claimed that they did call us to explain the terms and conditions of the document. When I asked if all these calls are recorded they reply yes, and I asked them to allow me to listen to the recording. After a few days I received a personal “twitter” message telling me that I need a court order to listen to the recording.

In my view I have the right to investigate and therefore have the right to listen to the recording, after all if the recording exists where they explained to me that my construction company is not covered for construction, it will clear the case and I would have to accept the responsibility for the failure of the claim. I do not understand why I need a court order to listen to the conversation that allowed them to deduct premiums in conclusion of the contract. According to me it is my basic right to examine the alleged call.

At the moment I believe that this recording does not exist, I believe that they did not do their work correctly and now hide behind court orders.

The bank then referred me to the Ombudsman, which is clearly a tactic to delay their responsibilities to comply with my requests.

The time has come to warn other companies and people of the shady techniques of Standard Bank, and therefore I started a blog to expose it.

If Standard Bank sends me the alleged recording and it clear them from any wrong doing I will publically apologies for the media attack against them. But up to that point I will keep on alleging that they have committed insurance fraud, contract break and incompetent management. Their lack of service to resolve this issue is shocking.

Willie Beetge